Frequently Asked Questions

Exchange Policy

We want you to love your purchase! If you're not fully satisfied, you can request an exchange within 7 days of receiving your order.

Conditions:

• Items must be unused, in original packaging, and in the same condition.

• Custom-made, personalized, or sale items are non-exchangeable.

How to Exchange:

1. Contact us at [your email/phone] within 7 days.

2. Provide your order number, item details, and reason.

3. Return the item (shipping costs are the customer's responsibility unless the item is damaged or incorrect).

4. After inspection, we'll ship your replacement.

Damaged or Wrong Items:
If you receive a damaged or wrong item, contact us immediately with photos — we'll arrange a replacement at no extra cost.

Note:

• Exchanges depend on product availability.

• We offer exchanges or store credit, no refunds.

Thank you for shopping with us! 🛍️

 How long does shipping take?

Shipping typically takes 3-7 business days. orders, while international shipping may take longer.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check at checkout to see if we ship to your location.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact our customer support within 24 hours of placing it.

How can I contact customer support?

You can reach us via email or through our contact form on the website.

What should I do if I receive a damaged item?

Please contact our customer support team within 48 hours of receiving a damaged item for assistance with a replacement or refund.

Can I return sale items?

Sale items are final and cannot be returned or exchanged unless they are defective. Please check the product description for more details.

How do I create an account?

You can create an account by clicking on the "Sign Up" link at the top of our homepage and following the prompts to enter your information.

What should I do if I forgot my password?

If you forget your password, click on the "Forgot Password?" link on the login page, and follow the instructions to reset it.

Can I buy products in bulk for a special event?

Yes, we offer bulk purchasing options. Please contact our customer support for more information about bulk orders and potential discounts.